# Product Requirement Document (PRD) **Product Requirement Document (PRD)** **Product Name:** Modern Salon App **Version:** 1.0 **Date:** January 25, 2025 **Prepared By:** Yash Shaw --- ### **1\. Objective** To design and develop a modern-day salon app that provides a seamless and efficient customer experience. The app will enable customers to view and book slots based on real-time availability, manage a live queue system, and check current seating capacity for salons in a specific area. --- ### **2\. Key Features** #### **2.1 User Features** 1. **Live Queue Tracking**: * Displays the real-time queue length for multiple salons. * Shows estimated waiting time for each customer at each salon. 2. **Slot Booking System**: * Allows users to view available slots across all salons in the area. * Provides an option to pre-book a slot at their preferred salon. * Notifies users about upcoming appointments. 3. **Seat Availability Display**: * Real-time display of available seats at each salon. * Updates dynamically based on queue activity. 4. **Profile Management**: * Enables users to create and manage profiles. * Stores booking history and preferences. 5. **Notifications and Reminders**: * Sends alerts for upcoming bookings. * Notifies users of queue status changes. 6. **Services and Pricing Information**: * Displays a list of services offered by each salon. * Provides detailed pricing and duration information. 7. **Salon Search and Filter**: * Allows users to search for salons by location, services, ratings, and availability. * Filters results based on user preferences. #### **2.2 Admin Features** 1. **Queue Management**: * Manage the live queue, including adding or removing customers. * Update seat availability in real-time. 2. **Appointment Scheduling**: * View and manage bookings. * Adjust slot availability based on salon schedules. 3. **Analytics Dashboard**: * Provides insights on peak hours, average wait time, and user preferences. 4. **Notifications Management**: * Customize and send alerts to customers. 5. **Service Management**: * Add, edit, or remove services and pricing details. 6. **Multi-Salon Management**: * Allows salon administrators to manage multiple locations from a single dashboard. --- ### **3\. Target Audience** 1. **Primary Users**: * Individuals looking for efficient and hassle-free salon appointments across multiple locations. 2. **Salon Staff**: * Staff members who will manage the queue and appointments via the admin interface. 3. **Salon Owners**: * Owners looking to streamline operations and improve customer satisfaction. --- ### **4\. Scope** The Modern Salon App will focus on providing end-to-end queue and appointment management for salons within a specific area. It will enable users to explore and book slots at multiple salons based on their preferences. Future expansions may include loyalty programs, in-app payments, and advanced analytics. The app aims to: * Improve customer experience by minimizing waiting times and offering convenience. * Streamline operations for salon staff and owners. * Offer real-time updates and transparent booking processes. --- ### **5\. Functional Requirements** #### **5.1 User Interface (UI)** 1. Intuitive and modern design. 2. Easy-to-use booking flow with minimal clicks. 3. Real-time queue and seat display for multiple salons on the home screen. #### **5.2 Backend Features** 1. Real-time database to track queue and seat availability for all salons. 2. Secure user authentication and data management. 3. Integration with notification services (e.g., SMS, push notifications). 4. Multi-salon data synchronization. #### **5.3 Performance Requirements** 1. Load real-time data updates within 2 seconds. 2. Handle up to 500 concurrent users. --- ### **6\. Use Cases/User Stories** #### **6.1 User Stories** 1. **As a Customer**, I want to search for salons near me so that I can choose one based on location and services. 2. **As a Customer**, I want to check the live queue status at multiple salons so that I can decide where to go. 3. **As a Customer**, I want to pre-book a slot at my preferred salon so that I can avoid waiting in the queue. 4. **As a Customer**, I want to receive notifications about my booking and queue status so that I can plan my visit accordingly. 5. **As a Customer**, I want to view the list of services and prices offered by each salon so that I can choose the best option for my needs. 6. **As an Admin**, I want to update the queue and seat availability in real-time so that customers have accurate information. 7. **As an Admin**, I want to manage bookings and make adjustments to the schedule so that I can handle peak hours effectively. 8. **As an Admin**, I want to send custom notifications to users so that they are informed about changes in their appointments. 9. **As a Salon Owner**, I want to view analytics on customer behavior and peak hours so that I can improve operations. 10. **As a Salon Owner**, I want to manage multiple salon locations from a single dashboard so that I can streamline management. --- ### **7\. Non-Functional Requirements** 1. **Security**: * Ensure secure data storage and transmission using encryption. 2. **Scalability**: * Design the app to support an increasing number of salons and users. 3. **Compatibility**: * Support Android and iOS platforms. --- ### **8\. Technical Stack** 1. **Frontend**: React Native or Flutter. 2. **Backend**: Node.js with Express. 3. **Database**: Firebase Realtime Database or MongoDB. 4. **Notifications**: Firebase Cloud Messaging (FCM) or Twilio. 5. **Hosting**: AWS or Google Cloud Platform. --- ### **9\. User Flow** #### **9.1 User App** 1. **Login/Sign-Up**: * Users create or log into their profiles. 2. **Home Screen**: * Displays live queue, available seats, and booking options for multiple salons. 3. **Salon Search and Filter**: * User searches for salons by location, services, or ratings. 4. **Booking a Slot**: * User selects a salon, chooses a time slot, and confirms the booking. 5. **Queue Updates**: * App sends real-time updates on queue status. #### **9.2 Admin App** 1. **Login**: * Admin logs into the dashboard. 2. **Queue Management**: * Admin monitors and updates the live queue. 3. **Appointment Management**: * Admin views and modifies bookings. 4. **Multi-Salon Management**: * Admin manages operations for multiple locations. --- ### **10\. Success Metrics** 1. Average waiting time reduced by 30%. 2. 90% user satisfaction with queue and booking system. 3. Increase in salon appointments by 20% within 6 months. 4. 80% of salons in the target area onboarded within the first year. --- ### **11\. Timeline** 1. **Week 1-2**: Requirement gathering and design finalization. 2. **Week 3-6**: Development of the frontend and backend. 3. **Week 7-8**: Testing and bug fixing. 4. **Week 9**: Deployment and launch. --- ### **12\. Open Questions** 1. Should there be an option for in-app payments? 2. What are the specific customization requirements for queue visuals? 3. Is multilingual support necessary for the app? 4. Should the app offer salon-specific promotions and discounts?