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Product Requirement Document (PRD)

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Yash Shaw
Product Requirement Document (PRD)

Product Requirement Document (PRD)

Product Name: Modern Salon App

Version: 1.0

Date: January 25, 2025

Prepared By: Yash Shaw

1. Objective

To design and develop a modern-day salon app that provides a seamless and efficient customer experience. The app will enable customers to view and book slots based on real-time availability, manage a live queue system, and check current seating capacity for salons in a specific area.

2. Key Features

2.1 User Features

  1. Live Queue Tracking:

    • Displays the real-time queue length for multiple salons.

    • Shows estimated waiting time for each customer at each salon.

  2. Slot Booking System:

    • Allows users to view available slots across all salons in the area.

    • Provides an option to pre-book a slot at their preferred salon.

    • Notifies users about upcoming appointments.

  3. Seat Availability Display:

    • Real-time display of available seats at each salon.

    • Updates dynamically based on queue activity.

  4. Profile Management:

    • Enables users to create and manage profiles.

    • Stores booking history and preferences.

  5. Notifications and Reminders:

    • Sends alerts for upcoming bookings.

    • Notifies users of queue status changes.

  6. Services and Pricing Information:

    • Displays a list of services offered by each salon.

    • Provides detailed pricing and duration information.

  7. Salon Search and Filter:

    • Allows users to search for salons by location, services, ratings, and availability.

    • Filters results based on user preferences.

2.2 Admin Features

  1. Queue Management:

    • Manage the live queue, including adding or removing customers.

    • Update seat availability in real-time.

  2. Appointment Scheduling:

    • View and manage bookings.

    • Adjust slot availability based on salon schedules.

  3. Analytics Dashboard:

    • Provides insights on peak hours, average wait time, and user preferences.

  4. Notifications Management:

    • Customize and send alerts to customers.

  5. Service Management:

    • Add, edit, or remove services and pricing details.

  6. Multi-Salon Management:

    • Allows salon administrators to manage multiple locations from a single dashboard.

3. Target Audience

  1. Primary Users:

    • Individuals looking for efficient and hassle-free salon appointments across multiple locations.

  2. Salon Staff:

    • Staff members who will manage the queue and appointments via the admin interface.

  3. Salon Owners:

    • Owners looking to streamline operations and improve customer satisfaction.

4. Scope

The Modern Salon App will focus on providing end-to-end queue and appointment management for salons within a specific area. It will enable users to explore and book slots at multiple salons based on their preferences. Future expansions may include loyalty programs, in-app payments, and advanced analytics. The app aims to:

  • Improve customer experience by minimizing waiting times and offering convenience.

  • Streamline operations for salon staff and owners.

  • Offer real-time updates and transparent booking processes.

5. Functional Requirements

5.1 User Interface (UI)

  1. Intuitive and modern design.

  2. Easy-to-use booking flow with minimal clicks.

  3. Real-time queue and seat display for multiple salons on the home screen.

5.2 Backend Features

  1. Real-time database to track queue and seat availability for all salons.

  2. Secure user authentication and data management.

  3. Integration with notification services (e.g., SMS, push notifications).

  4. Multi-salon data synchronization.

5.3 Performance Requirements

  1. Load real-time data updates within 2 seconds.

  2. Handle up to 500 concurrent users.

6. Use Cases/User Stories

6.1 User Stories

  1. As a Customer, I want to search for salons near me so that I can choose one based on location and services.

  2. As a Customer, I want to check the live queue status at multiple salons so that I can decide where to go.

  3. As a Customer, I want to pre-book a slot at my preferred salon so that I can avoid waiting in the queue.

  4. As a Customer, I want to receive notifications about my booking and queue status so that I can plan my visit accordingly.

  5. As a Customer, I want to view the list of services and prices offered by each salon so that I can choose the best option for my needs.

  6. As an Admin, I want to update the queue and seat availability in real-time so that customers have accurate information.

  7. As an Admin, I want to manage bookings and make adjustments to the schedule so that I can handle peak hours effectively.

  8. As an Admin, I want to send custom notifications to users so that they are informed about changes in their appointments.

  9. As a Salon Owner, I want to view analytics on customer behavior and peak hours so that I can improve operations.

  10. As a Salon Owner, I want to manage multiple salon locations from a single dashboard so that I can streamline management.

7. Non-Functional Requirements

  1. Security:

    • Ensure secure data storage and transmission using encryption.

  2. Scalability:

    • Design the app to support an increasing number of salons and users.

  3. Compatibility:

    • Support Android and iOS platforms.

8. Technical Stack

  1. Frontend: React Native or Flutter.

  2. Backend: Node.js with Express.

  3. Database: Firebase Realtime Database or MongoDB.

  4. Notifications: Firebase Cloud Messaging (FCM) or Twilio.

  5. Hosting: AWS or Google Cloud Platform.

9. User Flow

9.1 User App

  1. Login/Sign-Up:

    • Users create or log into their profiles.

  2. Home Screen:

    • Displays live queue, available seats, and booking options for multiple salons.

  3. Salon Search and Filter:

    • User searches for salons by location, services, or ratings.

  4. Booking a Slot:

    • User selects a salon, chooses a time slot, and confirms the booking.

  5. Queue Updates:

    • App sends real-time updates on queue status.

9.2 Admin App

  1. Login:

    • Admin logs into the dashboard.

  2. Queue Management:

    • Admin monitors and updates the live queue.

  3. Appointment Management:

    • Admin views and modifies bookings.

  4. Multi-Salon Management:

    • Admin manages operations for multiple locations.

10. Success Metrics

  1. Average waiting time reduced by 30%.

  2. 90% user satisfaction with queue and booking system.

  3. Increase in salon appointments by 20% within 6 months.

  4. 80% of salons in the target area onboarded within the first year.

11. Timeline

  1. Week 1-2: Requirement gathering and design finalization.

  2. Week 3-6: Development of the frontend and backend.

  3. Week 7-8: Testing and bug fixing.

  4. Week 9: Deployment and launch.

12. Open Questions

  1. Should there be an option for in-app payments?

  2. What are the specific customization requirements for queue visuals?

  3. Is multilingual support necessary for the app?

  4. Should the app offer salon-specific promotions and discounts?

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